FAQ

Everything you need to know

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Adults*

What do you need to know?

Ticket purchase

Is smoking allowed in the Berlin TV Tower?
No, the Berlin TV Tower is a non-smoking area.
Are there any stairs?
When entering the lobby you will have to walk up a flight of stairs to access the upper foyer and the elevators. Apart from that there are only evacuation stairs that are inaccessible to the public.
Is there an outdoor area on the observation deck?
No.
Where can I buy vouchers?
Our vouchers are sold at the cash desk or in the souvenir shop in the entrance foyer of the Berlin TV tower. The customer can freely select the value. Vouchers can also be booked online via this link . Once the voucher has been purchased online, it will be sent to the customer by post.
How can I rebook a ticket that I have purchased online?
You can rebook the ticket via our homepage by e-mail to reservierung@tv-turm.de . If you booked the ticket with a third party, you must contact that third party.
How often can you use the ticket to visit the tower?
The ticket can only be used once.
Which payment options do you offer?
You can pay by cash, debit or credit card.
Is it possible for wheelchair users or disabled persons to visit the TV tower?
Regrettably, accessibility did not play a role in planning and construction in the 1960s. Despite all efforts and the support of authorities, as well as disability and trade associations, the tower can not be retrofitted to be barrier-free. In order to ensure the safety of visitors in case of evacuation, wheelchair users and persons with a walking impediment (i.e. persons who can not move without help or assistance, such as crutches, etc.) are unfortunately not able to enter the Berlin TV Tower.
Is there a student or senior citizen discount?
On presentation of a valid student card you will receive a 20% discount on our observation deck tickets. We do not offer a senior citizen discount.
Do the entry times have to be adhered to exactly with reserved tickets?
Yes. Of course, an intelligent and innovative ticket system, which prevents a queue from forming in front of the ticket office and unnecessary waiting times for the customer, only works if admission takes place exactly at the specified time. In this respect, you have to arrive at the entrance at the specified time (maximum 5–10 minutes before), although you may have to wait at the security check and the lift. The time of the restaurant visit then depends on when you report with the restaurant ticket at the entrance to the restaurant – the next vacant space is then guaranteed. However, a whole table cannot be guaranteed. If you arrive late, your ticket will still be valid for a grace period of 10 minutes, after which it will be void. If you are stuck in traffic, etc. we recommend that you call us on +49 (0) 30 24 75 75 85 so that we can modify your reservation if necessary. However, you may have to wait for admission the tower.
Is it possible to pick up and pay for the tickets early?
After receiving the reservation confirmation, the tickets can be collected and paid for in advance at the ticket office in the bottom right corner of the entrance area.
What is a restaurant / Fast View ticket?
Can I go up the tower without having to wait? This is possible with the Fast View Ticket. Pre-order access to the observation deck and Bar 203 located there at a date and time decided you decide. In addition to entry without waiting, the restaurant ticket guarantees a table reservation in the “Sphere” restaurant. Choose the date and time of your visit: the table is automatically reserved for you when you book the ticket. Following the visit to the restaurant, you can continue your stay on the observation deck in Berlin's highest bar, Bar 203.
Where can I get tickets?
Guests without a reservation can either purchase their ticket at the ticket office in the bottom right corner of the entrance area or buy it at the ticket machines located outside and inside the Berlin Television Tower at Alexanderplatz. Restaurant or Fast View tickets can also be purchased online at www.tv-turm.de and then printed at home. Restaurant or Fast View tickets ordered in advance via the reservation centre must be picked up at the ticket office at the bottom right corner of the entrance area. Groups with reservations receive their tickets at the ticket office at the bottom right corner of the entrance area.
How does the ticket system work?
A normal ticket is placed in the virtual queue of the ticket system. The computer reads the ticket number and calculates the average length of stay in the tower every ten minutes. From this extrapolation it can calculate the admission time of tickets not yet redeemed and call those ticket holders using the SMS system, by SMS to the tower 30 minutes in advance. For restaurant and Fast View tickets, the date and time of admission are set in advance. These guests are requested to appear punctually at the agreed time.

Your visit at the Berlin TV Tower

Is smoking allowed in the Berlin TV Tower?
No, the Berlin TV Tower is a non-smoking area.
Are there any stairs?
When entering the lobby you will have to walk up a flight of stairs to access the upper foyer and the elevators. Apart from that there are only evacuation stairs that are inaccessible to the public.
Why do I need my ticket to leave the tower?
To know the exact number of people in the tower, we need to monitor those entering and exiting the tower.
Is there a limit on the number of people?
Yes. For safety reasons, the maximum number of persons is 350 for both floors. This means that even if the restaurant still has spaces, visitors are no longer allowed to go up when the maximum number of people has been reached.
Are dogs allowed inside the TV Tower?
No, dogs may not be taken for safety reasons. Guide dogs are excepted. For more safety-relevant information, see the section entitled Safety instructions.
Are pushchairs allowed?
Prams cannot be taken for safety reasons. However, you may leave them at the wardrobe located inside the entrance area of the Berlin Television Tower. For more information, see the section entitled Safety.
Can suitcases/backpacks/bottles be taken up the tower?
No. For safety reasons, do not carry large items of luggage, rucksacks, bags, pushchairs, empty or filled containers with you up the tower.
Where can I park?
Parking is available in the multi-story car park belonging to the Hotel Park Inn, in RathausPassagen in Grunerstrasse, in Otto-Braun-Strasse or in Alexa on Alexanderstraße. You can find the location of the multi-storey car parks under Area Map & Driving Directions on our website www.tv-turm.de.
How long can I stay?
The length of stay in the restaurant and in the tower is unlimited. However, we ask for your understanding that when there are reservations and we can only give you a table in the restaurant for a limited time.
Where is the lift?
When you have gone through the turnstile in the upper entrance hall, please keep to the right and note the signs for restaurant and Fast View tickets as well as for all other guests.
How long do I have to wait before I can ascend?
The waiting period depends on the number guests and their length of stay in the tower. It can take up to 1.5 hours, and in rare cases longer. Please note that there can be a waiting period at the ticket office even after the purchase of a ticket. You can find out how to minimize your waiting time under “Planning your visit”.
How long is the waiting time?
The waiting time depends, among other things, on the number of visitors and the current weather conditions. For these reasons, we can not provide any information in advance. However, you do not need to schedule waiting times for admission to the tower if you have restaurant or Fast View tickets. Otherwise, you will have to wait at least an hour in high season, and sometimes even two or more hours. However, you can use this time to leisurely explore the surroundings. Our free SMS service will call you to the tower by SMS 30 minutes before the estimated admission time. For this, please follow the instructions on the back of your ticket.
Is there an extra entrance and queue for guests with a reservation?
Guests with reservations and restaurant or Fast View tickets should use the main entrance and use the hallway past the cloakroom. If you have a reservation, you do not have to queue in the normal ticket queue. After you have hung up your coat, you can go directly to the ticket vendor at the ticket office and pick up your reserved tickets.
Where do I have to wait after having purchased my ticket?
You can also wait outside the tower. If you have a mobile phone, please use our free SMS service to be called by our ticket system 30 minutes before your calculated admission time to the tower. We recommend visiting our “Berlin Stars” partners while waiting.
How does the SMS service work?
If you buy an observation deck ticket at the ticket office, you may have to wait after buying the ticket before gaining admission to the TV tower, as capacity is limited due to safety constraints. In this case, send an SMS with the SMS code of your ticket to telephone number +49 (0) 151 15 16 39 22. You will then receive a confirmation SMS and can take a leisurely look around the surrounding sights or go shopping. Approximately 30 minutes before the calculated admission time to the Berlin TV tower, you will receive a second SMS with the information that your ticket has been called. You incur no additional costs in addition to your normal SMS fees.
When using a foreign mobile phone, you incur no additional costs in addition to your normal SMS fees.
 

Facts & Figures about the TV Tower

Is smoking allowed in the Berlin TV Tower?
No, the Berlin TV Tower is a non-smoking area.
How do you get all the goods up?
In the same lifts that the guests travel in. This requires very good logistics.
How does the Berlin TV Tower kitchen work?
For safety reasons, there are two kitchens. One is located at ground level about 200 meters outside the tower. The food is prepared there. It is then delivered, several times a day, to the 11 m² kitchen located on the restaurant level and finished there. Fried food cannot be prepared. The kitchen on the ground floor is a fully-fitted kitchen, the kitchen in the restaurant at a height of 207 m is a satellite kitchen and is about 11 m².
Does the tower sway and is it noticeable?
The tower sways up to 15 cm on the restaurant level.
How far can you see in good weather?
In good weather you can see as far as the Tropical Islands resort about 70 to 80 km away.
Is there an outdoor area on the observation deck?
No.
How high is the tower?
368 m including the tip of the antenna.
When was the tower built?
Between 1965 and 1969. It was inaugurated on 3 October 1969 and opened on 7 October 1969.