Ticket purchase
How to use my gift card?
After selecting the ticket and entering all required data, you will receive an overview of your entered data. At this point you have the possibility to enter the voucher number and to charge the corresponding amount by clicking the button "Add voucher". A remaining balance can be used for the payment of food and beverages or some souvenirs onsite.
Is smoking allowed in the Berlin TV Tower?
No, the Berlin TV Tower is a non-smoking area.
Are there any stairs?
When entering the lobby you will have to walk up a flight of stairs to access the upper foyer and the elevators. Apart from that there are only evacuation stairs that are inaccessible to the public.
Is there an outdoor area on the observation deck?
No.
Where can I buy vouchers?
Our vouchers are sold at the cash desk or in the souvenir shop in the entrance foyer of the Berlin TV tower. The customer can freely select the value. Vouchers can also be booked online via this link . Once the voucher has been purchased online, it will be sent to the customer by post.
How can I rebook a ticket that I have purchased online?
You can rebook the ticket via our homepage by e-mail to reservierung@tv-turm.de . If you booked the ticket with a third party, you must contact that third party.
How often can you use the ticket to visit the tower?
The ticket can only be used once.
Which payment options do you offer?
You can pay by cash, debit or credit card.
Is it possible for wheelchair users or disabled persons to visit the TV tower?
Regrettably, accessibility did not play a role in planning and construction in the 1960s. Despite all efforts and the support of authorities, as well as disability and trade associations, the tower can not be retrofitted to be barrier-free. In order to ensure the safety of visitors in case of evacuation, wheelchair users and persons with a walking impediment (i.e. persons who can not move without help or assistance, such as crutches, etc.) are unfortunately not able to enter the Berlin TV Tower.
Is there a student or senior citizen discount?
On presentation of a valid student card you will receive a 20% discount on our observation deck tickets. We do not offer a senior citizen discount.
Do the entry times have to be adhered to exactly with reserved tickets?
Yes. Of course, an intelligent and innovative ticket system, which prevents a queue from forming in front of the ticket office and unnecessary waiting times for the customer, only works if admission takes place exactly at the specified time. In this respect, you have to arrive at the entrance at the specified time (maximum 5–10 minutes before), although you may have to wait at the security check and the lift. The time of the restaurant visit then depends on when you report with the restaurant ticket at the entrance to the restaurant – the next vacant space is then guaranteed. However, a whole table cannot be guaranteed.
If you arrive late, your ticket will still be valid for a grace period of 10 minutes, after which it will be void. If you are stuck in traffic, etc. we recommend that you call us on +49 (0) 30 24 75 75 85 so that we can modify your reservation if necessary. However, you may have to wait for admission the tower.
Is it possible to pick up and pay for the tickets early?
After receiving the reservation confirmation, the tickets can be collected and paid for in advance at the ticket office in the bottom right corner of the entrance area.
What is a restaurant / Fast View ticket?
Can I go up the tower without having to wait? This is possible with the Fast View Ticket. Pre-order access to the observation deck and Bar 203 located there at a date and time decided you decide. In addition to entry without waiting, the restaurant ticket guarantees a table reservation in the “Sphere” restaurant. Choose the date and time of your visit: the table is automatically reserved for you when you book the ticket. Following the visit to the restaurant, you can continue your stay on the observation deck in Berlin's highest bar, Bar 203.
Where can I get tickets?
Guests without a reservation can either purchase their ticket at the ticket office in the bottom right corner of the entrance area or buy it at the ticket machines located outside and inside the Berlin Television Tower at Alexanderplatz. Restaurant or Fast View tickets can also be purchased online at www.tv-turm.de and then printed at home. Restaurant or Fast View tickets ordered in advance via the reservation centre must be picked up at the ticket office at the bottom right corner of the entrance area. Groups with reservations receive their tickets at the ticket office at the bottom right corner of the entrance area.
How does the ticket system work?
A normal ticket is placed in the virtual queue of the ticket system. The computer reads the ticket number and calculates the average length of stay in the tower every ten minutes. From this extrapolation it can calculate the admission time of tickets not yet redeemed and call those ticket holders using the SMS system, by SMS to the tower 30 minutes in advance. For restaurant and Fast View tickets, the date and time of admission are set in advance. These guests are requested to appear punctually at the agreed time.
