Declaration of accessibility

In accordance with the requirements of the European Accessibility Act, implemented in Germany by the Barrierefreiheitsstärkungsgesetz (BFSG) and the Verordnung zum Barrierefreiheitsstärkungsgesetz (BFSGV), we inform you about the accessibility of our digital services in connection with the Berlin TV Tower on our website https://tv-turm.de/.

Service provider:

TV-Turm Alexanderplatz Gastronomiegesellschaft mbH

Panoramastrasse 1AD-10178 Berlin

Phone: 030 / 24 75 75 0

Fax: 030 / 24 75 75 57

E-mail: [email protected]

1. General description of the services in an accessible format

Our website offers users comprehensive information and digital functions for visiting the Berlin TV Tower. In addition to editorial content on places of interest, gastronomic offers and historical background information, the website forms the basis for digital access to our bookable services.

The focus here is on various booking functions that users can use online:

• Purchase tickets for the viewing platform,
• Book tickets for gastronomic offers (e.g. in the Sphere restaurant or bar),
• Select combined offers (e.g. experience and event packages) and
• buy and redeem vouchers.

The individual booking processes are clearly structured: Users first select the desired offer, can configure relevant options (e.g. number of people, time slot or menu variants) and then proceed to a binding order process with confirmation, the option to enter contact details and payment processing. There is also an area for managing existing bookings, where changes or queries can be made.

Our aim is to create a digital offering that is open to everyone, regardless of individual abilities or limitations. Our digital offering has therefore been designed to be accessible to all user groups. In particular, this includes people with visual, hearing, mobility or cognitive impairments.

2. Descriptions and explanations necessary to understand the performance of the services

The central digital service at https://tv-turm.de consists of barrier-free information about and digital booking of tickets, vouchers and events in connection with a visit to the Berlin TV Tower. Users can use these functions without prior registration and access the booking process via various subpages.

The booking process itself is divided into several clearly structured steps:

1. Selecting the offer: Users first select the desired offer (e.g. one-way ticket, combined ticket or voucher) via a button (“Save tickets”, “Book now”).
2. Individual configuration: In the next step, relevant parameters such as date, time, number of people or additional options (e.g. menu selection) are selected.
3. Entering personal data: Users then enter their contact details and billing information in an online form provided for this purpose.
4. Overview and correction option: A complete overview of all details is displayed before the booking is completed. Changes can be made via simple interactions (e.g. via “Back” buttons or editable fields).
5. Binding conclusion: The booking only becomes binding after express confirmation by the user (e.g. by clicking “Buy now” or “Book with obligation to pay”).

All relevant interactions take place with clear, comprehensible feedback, for example in the event of incorrect entries, missing mandatory information or completed booking steps. HTML form fields are largely used, which can also be read by assistive technologies such as screen readers.

The entire booking process is designed for transparent operation and feedback so that users can track and check the current status of the process at any time. This contributes significantly to the barrier-free usability of the digital service.

3. Implementation of accessibility requirements in accordance with BFSG and BFSGV

In accordance with Section 14 (1) No. 1 and Section 3 (2) BFSG and Sections 12 to 13, 19 and 21 BFSGV, the online offering of https://tv-turm.de is subject to the applicable accessibility requirements. The European standard DIN EN 301 549, which specifies the requirements of the Web Content Accessibility Guidelines (WCAG), is authoritative.

The website is designed to meet the criteria of WCAG 2.2 at conformance levels A and AA. The technical implementation is based in particular on the four central principles:

• Perceptibility: Content is visually and audibly accessible. Images and non-textual elements are provided with alternative texts.
• Usability: Navigation is possible entirely via the keyboard. Focus indicators are visible. There are no keyboard traps.
• Comprehensibility: Content is clearly structured, forms are clearly labeled, language is clearly recognizable.
• Robustness: The content is compatible with assistive technologies (e.g. screen readers) and follows a semantically meaningful HTML structure.

The concrete measures implemented include

• Sufficiently high contrast ratios between foreground and background colors
• Alternative texts for visual content
• Semantic labeling of headings, form fields and buttons
• Feedback for input errors and help texts to support user guidance
• responsive design for use on mobile devices

Compliance with these requirements is regularly checked, documented and continuously taken into account in technical developments.

4. Indication of the competent market surveillance authority

The competent market surveillance authority is the Market Surveillance Body of the Federal States for the Accessibility of Products and Services (MLBF).

Status: May 2025