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INFORMATION & TIPS

  • At the tower
  • Tickets & waiting times
  • Plan your visit
  • Instructions & safety
  • Did you know?
  • Bar & restaurant
Ticket types
Ticket types

With our Fast track tickets you do not have to queue at the entrance to get into the Berlin TV Tower. Guests can also buy standard tickets at the ticket desk at the Tower.

Payment Methods
Payment Methods

We accept the following payment methods: credit cards (Mastercard, VISA) and Giropay. All payment methods are free of charge.
At the Tower’s ticket desk you can also pay in cash or using your debit card.

At the tower
At the tower

Due to increased security measures, please arrive at the Berlin TV Tower a minimum of 15 minutes before your selected time.

Fast track ticket holders can follow the TICKET HOLDER signs straight to the upper lobby. Please see our cloakroom information.

Ticket scan at the turnstiles

To scan your ticket at the turnstile, please place the printed code directly beneath the scanner. Please keep your ticket with you – you will need it to exit the Tower.

visit restaurant without resevation

If you decide while you are at the observation deck that you wish to visit the Sphere restaurant, please contact the desk in front of the restaurant for available tables.

Discounts
Discounts

Berlin Welcome Card or Berlin Stars voucher booklet holders will receive their discount when buying entry tickets at the ticket desk. This discount does not apply to Fast track tickets.

Safety
Safety

Your safety is of the utmost importance to us. As such, please observe our safety instructions and our General Terms and Conditions of Business.

Luggage policy

 

Entry to the Berlin TV Tower is prohibited with large items of luggage, suitcases, trolleys, rucksacks and shopping bags. We recommend that you leave any luggage in the lockers at Alexanderplatz station.

 

 

Prams
Prams

For safety reasons, prams unfortunately cannot be brought onto the premises. For more detailed information, see the Safety section.

Animals
Animals

It is unfortunately not permitted to take animals into the TV Tower. Only visually impaired people are permitted to take their guide dogs into the TV Tower. For more information, please see the safety instructions and our General Terms and Conditions of Business.

Cloakroom
Cloakroom

Restaurant guests are respectfully requested to deposit their coats and jackets in the cloakroom in the lower foyer.

WiFi
WiFi

The Berlin TV Tower provides its guests with free WiFi in the entrance area, on the observation deck and in the restaurant.

Our entrance
Our entrance

The main entrance is opposite Alexanderplatz S-Bahn train station. You can also use our 3D tour or the area map to find your bearings.

Waiting time
Waiting time

You can also explore beyond the Tower while you wait. If you have a mobile phone, our free SMS Service can “call” you to the Tower 30 minutes before your estimated entry time in our ticketing system.

ANY QUESTIONS?

Can’t find the answer to your question above?

Our customer service team are happy to help.