INFORMATION & TIPS
At the tower
Tickets & waiting times
Plan your visit
Instructions & safety
Did you know?
Bar & restaurant
We accept the following payment methods: credit cards (Mastercard, VISA) and Giropay. All payment methods are free of charge.
At the Tower’s ticket desk you can also pay in cash or using your debit card.
Due to increased security measures, please arrive at the Berlin TV Tower a minimum of 15 minutes before your selected time.
Fast track ticket holders can follow the TICKET HOLDER signs straight to the upper lobby. Please see our cloakroom information.
To scan your ticket at the turnstile, please place the printed code directly beneath the scanner. Please keep your ticket with you – you will need it to exit the Tower.
If you decide while you are at the observation deck that you wish to visit the Sphere restaurant, please contact the desk in front of the restaurant for available tables.
Entry to the Berlin TV Tower is prohibited with large items of luggage, suitcases, trolleys, rucksacks and shopping bags. We recommend that you leave any luggage in the lockers at Alexanderplatz station.
Restaurant guests are respectfully requested to deposit their coats and jackets in the cloakroom in the lower foyer.
The Berlin TV Tower provides its guests with free WiFi in the entrance area, on the observation deck and in the restaurant.
You can also explore beyond the Tower while you wait. If you have a mobile phone, our free SMS Service can “call” you to the Tower 30 minutes before your estimated entry time in our ticketing system.
Can’t find the answer to your question above?
Our customer service team are happy to help.