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Quality certification

We have got the quality seal (quality of service Germany) of stage II

 
Our efforts to constantly improve the service quality in the interest of our guests have been rewarded: We have reached the quality mark "Service quality Germany" stage II and are very proud of this success!

Thanks for your feedback!

Our Mission statement

 

 

Our team and quality promises: We are a warm Berliner host

 

  • We are a customer- and service-oriented team, which with great pride and a lot of pleasure runs the landmark Berlin TV Tower.
  • The safety of our visitors is the top priority, so we do everything we can to ensure this safety.
  • Our visitor areas are always clean and well-kept and correspond to the unique ambience of the landmark.
  • We place high quality demands on all sectors and offer high quality products and services.
  • We are friendly, hospitable and free of prejudice. Each employee sees himself as a contact person and representative of the Berlin TV Tower.
  • We are always open and helpful to meet the needs and wishes of our guests.
  • We ensure our high quality requirements through service checks and targeted customer surveys.
  • Each complaint is an improvement proposal for us and every praise, a motivation, which we pass on to all employees.


 

Our goal is that our guests feel welcome in the Berlin TV Tower and take many positive memories with them.

 

The team of the Berlin TV Tower